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As we near the end of 2022, we reflect on the past year of Purview's most read and shared blogs. Ranging from the new idea of establishing a 'virtual front door' in healthcare, to the impact of second opinions in pathology, patient resources, and the challenges that surround licensure in telehealth, these topics continue to resurface as we establish research and standards to inform what is best for today's patients in a rapidly changing field.
Pediatric health care workers are fearing the tripledemic. The RSV surge alone is overwhelming pediatric hospitals, according to the Advisory Board.[1] While today COVID seems to mostly be a retrospective, it still is a real threat. And the flu season is just beginning. Does that mean we are returning to pandemic-like conditions this winter?
The workforce shortage of administrative staff is a critical issue facing our healthcare industry today. Just two weeks ago, on October 14th, a charge nurse at St. Michael’s Medical Center in Washington, called 911 when the ER became too much for her and her team to handle. With just 5 on staff, 45 patients in the ER and more on the way, the nurse asked the fire department for help. They stepped in, helping to take vital signs, move patients, and turn over rooms. Since then, this nurse’s call for help has been echoed by health workers everywhere as just that - a call for help.
What has your customer experience been like lately? Good customer service was once a consumer’s basic expectation across virtually every industry. Fast forward to today, and we find there is no shortage of horror stories between trying to deposit a check at the local bank to simply filling a prescription at your local pharmacy. Don’t get us started on the airline industry.
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Physician-to-physician consults are occurring in your hospital, potentially putting
your organization at risk, while lacking any direct financial benefits for the hospital.
Skilled and experienced physicians are your hospital’s most valuable asset. Their time and knowledge are in great demand. Yet, many regularly engage in a process of giving this away free of charge putting your organization at risk as they do.
Your best and most specialized physicians have unique knowledge and experience. When presented with a complicated diagnosis in your doctor’s subspeciality, colleagues and their patients, reach out for the opinion of your doctors. It’s an informal process and normally doesn’t have any material impact on your hospital. Or does it?
