Purview - FAQs

General Questions

What is Purview?

Purview is a new generation medical imaging delivery platform. We enable physicians easy and affordable access to medical images as an integrated part of their patients' health records, wherever and whenever they are needed.

We are frustrated by the inaccessible silos of patient information we continue to encounter. We believe patients should be engaged and active collaborators in their own health care.

Purview is focused on building amazing technology and offering services that improve healthcare outcomes by making medical images and records available anywhere, anytime, and on any device, as needed by the patient and their physicians.

Why do patients need access to their medical records?

It seems odd to us that patients have to jump through so many hoops to get access to their own images. We have found that doctors who make medical records available to their patients have better relationships with their patients. They also reduce their own costs by enabling patients to make their records available to other specialists or referring physicians. It has been shown that engaged patients have better physician experiences and are more likely to be healthier. And, less likely to file medical malpractice suits. Sharing images with patients enables them, on their own, to more easily coordinate treatment from multiple speciality physicians, obtain second opinions.

What if my internet connection is slow?

Unfortunately, we’ve run across several geographies (like Southern California in the US) that we would have thought had great internet service, but didn’t. We’ve had to adjust to that. Necessity is the mother of invention, so we came up with a great solution. By utilizing a device we call a bridge, we can store studies locally and only transmit them to the cloud when network traffic is slow. We retain copies of the most recent studies locally, making them instantly available. This solution provides the advantages of the cloud even when your internet connection stinks.

How much do Purview’s services cost?

Purview’s cloud pricing is based upon the volume of studies that are added to the cloud. You pay once for your studies to be stored indefinitely. The more studies you generate each month, the lower the cost per study. Study prices range from $1.00 to $4.00. For more detailed information about pricing or for a customized proposal please contact us here or call (800) 501-1537. We’ll even put your logo on the proposal!

What if I can’t find my subspecialty?

Take a look at our solutions pages. If your subspecialty is not listed, pick one that is close to it. You will find that there are many similarities in how certain subspecialties handle medical imaging. Or, check out our customer success stories and see if one hits close to home.

You can also send us a Demo Request and we'll provide a personalized consultation to find the right solution for you and your practice.

Why should I use a cloud PACS?

Sure, everyone is talking about the cloud as the next big thing in computing. But there are real benefits for the physician using the cloud. The cloud is an enabler. Medical images stored in the cloud become accessible much more easily. They can be shared with other physicians or patients with no additional work, cost or special equipment. Physicians who rely on the cloud for their image storage are better prepared for disasters, improve their security, and enhance privacy. They avoid having to worry about technical obsolesce, and in the cloud, you never run out of storage. In summary, access is facilitated, costs are controlled, and security enhanced. Our cloud also satisfies Stage 2 Meaningful Use and of course HIPAA.

What is Horos?

Horos is the world’s leading open source, medical image viewer. Made available under the GNU General Public License, Version 3 (GPL-3.0), Horos is available free of charge with a community of users from around the globe keeping it updated. You can download the latest version for free here. We think you will love it as well as the price!

I’m interested in one of your solutions for my workplace, how can I contact you?

You can fill out a Contact Us form. We love getting these forms, so fill one out and make our day. We’ll get back to you as soon as we can or the very next business day (whichever is sooner). Or, you can give us a call at (800) 501-1537. If you are nearby, smoke signals are also acceptable. That is if the wind is light.

Patient Questions

How do I login to Purview to access my medical records?

Your doctor will have provided you with an account access code that will enable you to access your medical images with Purview.

You must create an account by registering your access code. To do this, please visit our Sign In page and select "Register Your Account."

If you already have an account, you can sign in by selecting "Sign In."

My access code is not working. I receive an error stating, "No access code was found."

In some cases, it can take up to 48 hours for your imaging study to reach Purview. Your code will not work until it has reached Purview.

If you've waited 48 hours and you still cannot access the Purview Portal, please contact our Technical Experts by E-mail at support@purview.net.

Nothing happens when I lookup my access code

This typically indicates a web browser compatibility issue. Here is a list of supported web browsers:

Google Chrome
Internet Explorer version 8
Internet Explorer version 9
Internet Explorer version 10
Internet Explorer version 11
Mozilla Firefox
Safari

Please upgrade to a modern web browser to use Purview.

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