Blog

The Critical Role of Foundations and Not-for-Profits in the Patient Provider Relationship

Nonprofits comprise 5.7% of the US GDP, contributing $2.62 trillion to the economy. But their impact goes well beyond their direct financial contribution. Foundations and not-for-profit organizations often act as catalysts for education and patient advocacy, providing a missing link between a patient and their health care provider. 

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What do we mean when we say 'adaptive services' and how can they help?

The workforce shortage of administrative staff is a critical issue facing our healthcare industry today. Just two weeks ago, on October 14th, a charge nurse at St. Michael’s Medical Center in Washington, called 911 when the ER became too much for her and her team to handle. With just 5 on staff, 45 patients in the ER and more on the way, the nurse asked the fire department for help. They stepped in, helping to take vital signs, move patients, and turn over rooms. Since then, this nurse’s call for help has been echoed by health workers everywhere as just that - a call for help.

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Thoughtful Automation in the Patient Experience; Lessons from Other Industries

What has your customer experience been like lately? Good customer service was once a consumer’s basic expectation across virtually every industry. Fast forward to today, and we find there is no shortage of horror stories between trying to deposit a check at the local bank to simply filling a prescription at your local pharmacy. Don’t get us started on the airline industry. 

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