The words “Virtual Care” have taken center stage in the wake of the COVID-19 global pandemic, but what does virtual care really mean?
Virtual Care is a broad term that encompasses countless telehealth strategies. A common mistake is to think about Virtual Care as a binary rather than a continuum. Virtual Care isn’t something you either have or you don’t, but rather it’s a collection of tools from which to choose. Each practice must determine which tools to place in its Virtual Care Toolbox based on the patient constituents it serves.
Just like a plumber needs different tools than an electrician, your Virtual Care Toolbox should be customized to the job you are performing. A complete review of your patient interaction points, the demographic makeup of your customers, and even your geography all contribute to which telehealth tools to select. With all these considerations, you might be tempted to just throw extra tools in the toolbox to cover your bases, but be careful as having unnecessary tools isn’t always a good thing either, as it can make it harder to find the right tools when you really need them.
So how do you know which Virtual Care tools are right for your practice?
The first step is knowing what tools are available and their main functions. Below we will discuss some of the most common Virtual Care tools in the market today.