Our Commitment to Customer Service

With immediate phone availability and email response times averaging less than 5 minutes, customer support and satisfaction are among Purview’s highest priorities. We understand healthcare presents a unique challenge to physicians and IT teams around the world. We strive to address these challenges with quick response times, high-level training, and strict satisfaction goals.

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Topics: customer satisfaction

How Patient Perspectives on Telehealth are Changing

As providers grapple with the question of whether telehealth services can provide sufficient care as a substitute for an in-person visit, the global telehealth market is moving forward with or without them. Projections expect the market to multiply by more than 3x by 2025 – to $130.5 billion. 

Prior to the COVID-19 pandemic, telehealth was being adopted at a snail's pace. Today, providers have had no choice but to adopt some form of remote communication with their patients in order to stay afloat. Although the pandemic was the catalyst, there have been many factors that have been slowly moving the healthcare industry toward telehealth, the greatest being patient demand.

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Topics: telehealth

Concierge Referral Service vs. In-house Remote Second Opinions

Remote second opinions are more in demand than ever before. This is due in part to a general desire for patient convenience but also accelerated by the COVID-19 pandemic. Although restrictions are lifting globally, patients are still nervous to travel to hospitals. If you've ever considered offering second opinions, now would be a good time to get started.

An important factor to consider is whether you should handle the process in-house or instead partner with a concierge referral service. While you may feel like the process is too daunting, you may be surprised to learn that the technology available can manage the bulk of heavy lifting and allow you to maintain financial control of all generated revenue from second opinions.

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Topics: Expert View, second opinion, hospitals, remote second opinion

5 Steps to Offering Remote Second Opinions for Subspecialists

If you are licensed in a subspecialty, there is a strong likelihood that someone is seeking your opinion.  You won’t be surprised to hear that some subspecialties like Oncology, Cardiology and Neurology are always in demand. But plenty of others, including: dentistry, Orthopedics, ENT’s OBGYNs and others, are also finding demand for their services. You may be under the impression that this is a difficult and costly service to begin offering, but that just simply is not the case.

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Topics: Expert View, subspecialists

How primary care physicians need to adapt to reach millennials

As a primary care physician (PCP), you may feel as though you are less at the forefront of healthcare than you once were. This may be due in part to younger generation's tendencies to opt for other options, but that doesn't need to be the case. Understanding these shifts in healthcare and the priorities of these generations, combined with implementation of certain technologies, can help you adapt.

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Topics: Expert View

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