Technical Support Specialist 

Company Overview

Purview is a fast growing healthcare technology company focused on disrupting the medical imaging market. We are an entrepreneurial, high-energy business. Our solutions are used by healthcare professionals in over 150 countries on 6 continents and we pride ourselves on improving medical outcomes for patients around the world.

Job Description

Purview is seeking a smart, curious, empathetic, self-motivated professional to join our team to collaborate on providing top-notch technical support services to our worldwide client base. This is a high-profile position that has unlimited growth potential. You’ll start in an individual contributor role to grow and build the Purview client support and projects division. We expect this person to quickly grow in their responsibilities to architect and expand their function as critical part of our success. If you are looking for a technical foot in the door with an accelerated career path, this role is for you!

You are qualified for this role if you have two or three years of experience with and proven knowledge of:

• Network fundamentals including TCP/IP, firewalls, VPNs and Routers
• Mac OS X, Windows, IOS and Android
• Web based applications including PHP / HTML / JavaScript
• SQL Databases

We’d be even more excited if you come from a healthcare background, have experience with PACS, HIS, EHR or RIS solutions and have some experience with clinical workflow in the medical imaging environment.

You will knock our socks off if you also have experience with DICOM and HL7.

We will train the successful applicant in our technology and the medical imaging industry. Eagerness for continual learning is an important characteristic of the right candidate.

YOU MUST BE COMFORTABLE INTERACTING WITH MEDICAL AND IT PROFESSIONALS ON THE TELEPHONE, EMAIL, ONLINE AND IN PERSON. SUPERB CUSTOMER SERVICE SKILLS ARE ESSENTIAL.

Primary Responsibilities

The primary responsibility of the Technical Support Specialist is to support our customers by receiving help requests from customers via telephone, email or chat and providing remote administration, installation, training & preventative maintenance for Purview software solutions.

• This position requires you to be self-directed and results-oriented
• You must be capable of professionally working with a variety of customers, including those who may be difficult to work with, are in a hurry, or are not listening well.
• You must be able to troubleshoot and use deductive reasoning to investigate solutions to resolve technical issues
• Take inbound calls and make outbound calls
• Record information meticulously in a CRM system
• Be prepared to handle what you can on your own then escalate through the appropriate channels and teams members, using highly effective communication skills.
• Be responsible for driving high customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner.

Employment Type

This role is a full-time position. Benefits include paid vacation, company subsidized healthcare insurance, company HSA contribution, company-matched retirement savings program, relaxed dress, and a fun learning/work environment.

The position requires working during non-traditional working hours to help our clients, but that’s why we keep things flexible for you: flex office hours, jean Friday’s… every day, basketball hoop and Nerf guns, collaborative environment, fun coworkers (that’s us), and flexible vacation and work from home.

Pay will be commensurate with experience and will scale quickly with this person’s performance. We expect that the optimal candidate will have two or three years of relevant technical experience, but be on a fast-paced path to services/support management. A four-year college degree from an accredited institution is preferred. We will certainly consider equivalent experience from the school of hard knocks combined with the proven intelligence and drive to succeed.

The position is headquartered in Annapolis, MD. We’ll help the right candidate with relocation if necessary. Background check may be required.

The right candidate will be seeking a career, not just a job, and can expect continual growth in compensation, knowledge, and responsibilities. We work in a team environment where everyone is expected to contribute to the company’s overall success, but also pull their own weight.

Department & Supervisor

This position reports to the Director of Operations.