Concierge Referral Service vs. In-house Remote Second Opinions

Remote second opinions are more in demand than ever before. This is due in part to a general desire for patient convenience but also accelerated by the COVID-19 pandemic. Although restrictions are lifting globally, patients are still nervous to travel to hospitals. If you've ever considered offering second opinions, now would be a good time to get started.

An important factor to consider is whether you should handle the process in-house or instead partner with a concierge referral service. While you may feel like the process is too daunting, you may be surprised to learn that the technology available can manage the bulk of heavy lifting and allow you to maintain financial control of all generated revenue from second opinions.

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Topics: Expert View, second opinion, hospitals, remote second opinion

Should my subspecialist practice offer remote second opinions?

The trend had already begun, but the worldwide COVID-19 pandemic has kicked it into overdrive.

Subspecialists are adopting telemedicine technology to provide their expertise to patients they never even meet. Sound exotic? It’s not. The Washington Post projects over 1 billion telehealth visits by the end of 2020. Subspecialists are finding a growing opportunity to expand their domain to patients who otherwise might not have this specialization available to them.

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Topics: second opinion, subspecialists, telehealth

How can my hospital choose the best software for a remote or second opinion service?

In the post-COVID-19 world, most hospitals will be scrambling to reclaim the revenue they missed during the pandemic. Certainly, a good portion of normal operational revenue will revive as patients become more comfortable returning to the hospital for non-emergency conditions and delayed procedures. But making up for the losses arising during the pandemic will be a daunting task.

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Topics: second opinion, telemedicine, covid-19, telehealth, hospitals

Should hospitals offer a remote second opinion service?

Second opinions are becoming an important component for patient healthcare. A recent study by the Mayo Clinic identified that as many as 88 percent of second opinions either differ to refine the original patient diagnosis [1]. This occurs more often than not when the physician rendering the second opinion has specialized expertise in the field in question and has the benefit of careful review of the patient’s prior complete set of clinical data.

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Topics: Healthcare, second opinion, telehealth, hospitals

What telemedicine software is best for remote second opinions?

Hospitals and subspecialists are being called on, now more than ever, to provide their expertise to patients without an in -person face-to-face visit.  With the need for social distancing and stay at home orders, patients seeking second opinions are looking for the best medical expertise they can get without having to stray too far from home.

For patients in more rural areas or for more complex and critical cases, sometimes urban or even regional centers are where that expertise is more likely located. Traveling, sometimes long distances, to one of these facilities without first knowing whether they are ready and capable of treating that condition is often not advised. Instead, patients would prefer to communicate their case information in advance and only travel if the facility expects the visit to be advisable.

Hospitals seeking to expand their reach and perhaps even to increase revenue are heeding the call.  But to do so requires a solution that captures patients' clinical information, performs video consults and enables them to communicate with the patient, his or her referring physician and other health care experts both within ad outside of their own facility. Choosing which to use is a challenge.

Hospitals need to choose whether to acquire their own software to expose their unique expertise and brand to a larger audience or become a recipient for a third party network of specialists that refer cases to the hospital.  The decision usually comes down to whether the hospital wants to control its own process and outsource the administration of these cases or whether this service will be part of the hospitals core offering.

Below are some of the considerations for which approach to select.

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Topics: Healthcare, Expert View, second opinion, telemedicine, telehealth

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