What is a Remote Second Opinion (RSO)?

If you are like most practices, the words “virtual care” have become critical to your survival this year. With the changes the world has faced as a result of the COVID-19 global pandemic, facilities that once relied exclusively on in-person treatment have been forced to explore ways to meet their patients’ needs without always seeing them face-to-face. By this point in time, most practices are aware of telehealth software that can enable a virtual meeting with a patient. These programs allow physicians to talk through simple issues with patients during a live video consultation. But what about complex or chronic issues? What if your practice offers specialized care that requires an assessment of a patient’s case history?

Basic telehealth software does not typically have an answer for these questions as the systems lack a comprehensive method for records aggregation and presentation. It’s for these cases that your virtual care toolbox needs to include a method for Remote Second Opinions. But what is a Remote Second Opinion (RSO)?

Well, I’m glad you asked…

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Topics: second opinion, telehealth, remote second opinion

Concierge Referral Service vs. In-house Remote Second Opinions

Remote second opinions are more in demand than ever before. This is due in part to a general desire for patient convenience but also accelerated by the COVID-19 pandemic. Although restrictions are lifting globally, patients are still nervous to travel to hospitals. If you've ever considered offering second opinions, now would be a good time to get started.

An important factor to consider is whether you should handle the process in-house or instead partner with a concierge referral service. While you may feel like the process is too daunting, you may be surprised to learn that the technology available can manage the bulk of heavy lifting and allow you to maintain financial control of all generated revenue from second opinions.

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Topics: Expert View, second opinion, hospitals, remote second opinion

Should my subspecialist practice offer remote second opinions?

The trend had already begun, but the worldwide COVID-19 pandemic has kicked it into overdrive.

Subspecialists are adopting telemedicine technology to provide their expertise to patients they never even meet. Sound exotic? It’s not. The Washington Post projects over 1 billion telehealth visits by the end of 2020. Subspecialists are finding a growing opportunity to expand their domain to patients who otherwise might not have this specialization available to them.

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Topics: second opinion, subspecialists, telehealth

How can my hospital choose the best software for a remote or second opinion service?

In the post-COVID-19 world, most hospitals will be scrambling to reclaim the revenue they missed during the pandemic. Certainly, a good portion of normal operational revenue will revive as patients become more comfortable returning to the hospital for non-emergency conditions and delayed procedures. But making up for the losses arising during the pandemic will be a daunting task.

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Topics: second opinion, telemedicine, covid-19, telehealth, hospitals, remote second opinion

Should hospitals offer a remote second opinion service?

Second opinions are becoming an important component for patient healthcare. A recent study by the Mayo Clinic identified that as many as 88 percent of second opinions either differ to refine the original patient diagnosis [1]. This occurs more often than not when the physician rendering the second opinion has specialized expertise in the field in question and has the benefit of careful review of the patient’s prior complete set of clinical data.

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Topics: Healthcare, second opinion, telehealth, hospitals, remote second opinion

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