As I am sure you know, your staff are an essential component of your healthcare organization. They bring comfort to your patients, efficiency to your process, and growth to your business as a whole, enabling you to reach more patients in increasingly innovative and life changing ways. So when you are setting up a remote second opinion service, you need to consider how to hire (or choose from within your existing staff) the right team. Since you are here, you likely are wondering what kind of staff do you need to offer remote second opinions, and more specifically, should you hire a dedicated administrator for your remote second opinion program?
Although much international travel has been curtailed due to the pandemic, healthcare organizations are still finding a ready audience with prospective patients abroad. Without in-person visits, delivering medical care to patients can be challenging. However, remote second or expert opinions can overcome these geographic inconveniences without sacrificing great medical care.
Suppose that a patient is seeking a second opinion from a specialist in Texas for their recent cancer diagnosis. The patient resides on the East Coast of the United States and is unable or uncomfortable traveling. To properly confirm and address the diagnosis, the physician in Texas needs to see the patient's full medical history, including pathology. Unfortunately, sending the pathology report through the mail is costly and wastes valuable time, and also runs the risk of getting lost or damaged in transit. Not to mention, digital pathology slides are so large they will not fit on a DVD for sending.
While Thanksgiving may have looked different for many this year, one thing will not be canceled: #GivingTuesday. People are in need, some now more than ever. If you are looking for an opportunity to give this year, please consider donating to the Mike Shane Memorial Fund. We are shamelessly asking for donations to this charity specifically because it is close to our hearts here at Purview.
If you are like most practices, the words “virtual care” have become critical to your survival this year. With the changes the world has faced as a result of the COVID-19 global pandemic, facilities that once relied exclusively on in-person treatment have been forced to explore ways to meet their patients’ needs without always seeing them face-to-face. By this point in time, most practices are aware of telehealth software that can enable a virtual meeting with a patient. These programs allow physicians to talk through simple issues with patients during a live video consultation. But what about complex or chronic issues? What if your practice offers specialized care that requires an assessment of a patient’s case history?
Basic telehealth software does not typically have an answer for these questions as the systems lack a comprehensive method for records aggregation and presentation. It’s for these cases that your virtual care toolbox needs to include a method for Remote Second Opinions. But what is a Remote Second Opinion (RSO)?
Well, I’m glad you asked…